Maintenance Solution - Silverbyte
Maintenance Solution - Silverbyte

Maintenance Solution


  • Perfect maintenance solution for keeping track of day to day calls, maintenance dues,service dues, maintenance contracts with & daily calls
  • Best suited for hardware people, professionals or service providers
  • Our Prominent Customer for this solution is "Integrated Perfect Systems (I) Pvt Ltd"
  • With this software , you can do following tasks
  • Quotation Generation for customers
  • Booking of Support Call
  • Area wise call Allocation to engineers
  • Client visit entries
  • Maintenance Due Tracking
  • Annual Maintenance Contracts Preparation
  • Challan entries for Incoming Materials
  • Challan entries for Outgoing Stock
  • Maintenance Service Due Tracking
  • Reminder Feeding for your task & Payment Collections
  • Send Bulk SMS option (Integration on demand)
  • Send E-mail
  • Description of the modules in the application in brief.
  • Master Modules
  • Input Modules
  • Reports
  • Miscellaneous
  • Master Modules :
  • User Master
  • To create user with username and password so as to login to the software
  • User wise Login & User wise rights assignment feature for each & every menu So only authorized user can access menu & reports as per given rights
  • Company Master
  • To create a company with the details like name,address,Phone No, Fax No, service tax along with signature details and signature image which will be used in the signature of a mail sent by that company
  • Party Master
  • To create a party with its maintenance rate and maintenance start month along with other details
  • Item Master
  • To create an item with details like name,configuration,sale price,purchase price,minimum price,margin %,margin in Rs and for walk in customers - sale price,margin%,margin in Rs
  • Item Master Pricing
  • Pricing for all the items can be viewed & updated in this module with one shot
  • Pricing can be updated basis margin or margin %
  • Password protected module which will show the grid with following columns
  • Name
  • Purchase Price
  • Sale Price
  • Sales Price Changed on
  • Min Price
  • Margin %
  • Margin Rs
  • Sale Price for Walk in customers
  • W/I Margin %
  • W/I Margin Rs
  • Alternate Name of the item
  • Item Category
  • Parameter Master
  • This module is to create Masters like Issue Category, Machine Configuration, Engineers,Party Category,Item Category etc.
  • Terms And Conditions
  • To enter the terms and conditions of the company which will be printed in any report or AMC wherever required
  • Party Master Detail Edit
  • To update the details of parties on a single click
  • Party Other Address
  • To enter multiple addresses for any party
  • Input Modules :
  • Machine Details
  • Machine details like machine configuration,warranty date, whether under maintenance or not are entered here
  • Call Sheet
  • Day to day received support calls are entered here with Detail like client name,particulars of issue etc
  • Call Allocation
  • Call allocation to a particular engineer can be done here
  • Area wise same engineer can be allocated here
  • Maintenance
  • Annual Maintenance Contracts will be prepared in this module
  • Details of a party like maintenance rate, no. of machines, start date & end date of contract period will be automatically brought here from master
  • Item which is under warranty for some days then maintenance will be charged for pending days of the contract period
  • Acceptance
  • Whether party has accepted the maintenance contract or not , is entered here
  • Petty Cash Module
  • Day to day expenses incurred by engineers will be entered in this module
  • Service Due
  • To enter the service due date of a party & actual closed date & closed remark when closed
  • Item Quotation
  • To generate & send quotations to the customers as per their requirements
  • Challan
  • To enter the transactions of in/out for materials & generate challans for To/From third parties or To/From customers
  • Reminder
  • To enter payment reminders & other task reminders
  • Reminders will be popped up on login to a particular user on entered date and time
  • Reports :
  • Machine details Report(detail/summary report)
  • It gives the party wise list of their machines & configurations
  • Machine Warranty Details Report
  • It gives the list of all machines whose warranty is going to laps within a particular date range
  • Maintenance Due Report
  • It gives the partywise list of maintainance dues with start date,end date & maintenance amount
  • Maintenance Contract Report
  • Reports on Annual Maintenance contracts made, can be seen traced here
  • Call Analysis Report
  • Register for all call entries with open & closed status can be seen here
  • Particular party or Particular call or particular engineer etc. can be traced here
  • Service/Antivirus Due Report
  • It gives the list of all services which are due(not closed)
  • Challan Report
  • Challan Entries can be traced here
  • Challan Analysis
  • It gives the list of all In/Out/All challans for a particular date range
  • With double click, any row can be drilled down & actual entry screen can be opened
  • You can create a reverse challan of that entry with Alt+2
  • Challan Position
  • This module shows the net positions for materials either in or out
  • With double click, any row can be drilled down & actual entry screen can be opened
  • You can create a reverse challan of that entry with Alt+2
  • Address/Label Printing
  • Party List with details can be seen here
  • Label printing to print the name & address with maintenance start month and mainenance rate of the party
  • Miscellaneous :
  • Send SMS
  • Option to send SMS to single Mobile or bulk sms
  • Mobile Nos can be pulled basis on asked criteria
  • Send Email
  • Option to send E-Mail to single Mobile or bulk sms
  • E-mail id can be pulled basis on asked criteria
  • Message Log
  • It shows the list of all SMS/Email status & report for a particular date range
  • E-mail id can be pulled basis on asked criteria
  • Send Outstanding SMS
  • Separate Module to send outstanding reminders
  • This module Imports excel file having columns
  • Party Name
  • Outstanding Amount
  • Mobile No
  • (Mobile no will be picked up from the party master or excel file)
  • Sends one by one sms to respective party with their outstanding amounts